Refund policy

RETURN & EXCHANGE POLICY

At PROVOGUE, we take pride in the quality of our products. As we do not offer refunds, we do provide exchanges in case of a manufacturing defect or fault from our end.

Eligibility for Exchange

The item must be unused, unworn, and unwashed
Original price tag, labels, packaging, and purchase invoice must be intact
The issue must be reported within 24 hours of delivery, along with a clear unboxing video showing the defect

Exchange Process

Once your claim is verified, we will guide you through the return process
Approved exchanges are processed within 7–10 working days after the item is received and inspected
You may exchange for the same item (fresh piece) or any other item of equal value from our collection

Not Eligible for Exchange

Requests made after 24 hours of delivery
Items damaged due to wear and tear, washing, or misuse
Items with missing tags, labels, or packaging
Wrong size ordered by the customer (please check our size guide carefully before ordering)
Sale or discounted items
Slight color/texture variation due to screen or lighting differences (this is not considered a defect)
Exchanges requested due to change of mind

Refunds
We do not offer monetary refunds under any circumstances. Only exchanges are provided for eligible cases as stated above.

Need Help?
To report a defective or faulty item, please share clear images/video along with your order details within 24 hours of delivery:

Email: provoguestore0@gmail.com
WhatsApp: +923112666999