Refund policy
Returns & Exchanges
• At Provogue, we only offer exchanges for product(s) that have a manufacturing defect or fault from our end.
• The product must be unused, unworn, and returned with the original price tag, labels, packaging, and purchase invoice.
• Any complaint regarding a defective or faulty item must be reported within 24 hours of delivery. Approved exchanges will be processed within 7–10 working days.
• We reserve the right to decline exchange requests in the following cases:
- Exchange request is made after 24 hours of delivery.
- Product has been used, washed, or damaged due to wear and tear.
- Product has been altered or tampered with.
- Original tags, labels, packaging, accessories, or freebies are missing.
• Items purchased on sale or discounted prices are not eligible for exchange.
• As we work with limited stock quantities, we cannot exchange products ordered in the wrong size. Please review the size guide and product details carefully before placing your order.
• Due to differences in screen settings, photography lighting, and device displays, slight variations in color or texture may occur. Such variations do not qualify for exchange.
• We do not accept exchanges based on a change of mind.
• To report a defective or faulty product, please email clear images along with your order details to Provogue within 24 hours of receiving your order. Our team will review your request and assist you accordingly.
Refund Policy
• We do not offer refunds under any circumstances.