FAQs
Frequently Asked Questions (FAQs)
1. How can I place an order on PROVOGUE?
Browse your favorite products on PROVOGUE, select your preferred size and color, then click Add to Cart or Buy Now. Complete the checkout process by entering your shipping details and choosing your payment method.
2. Do I need to create an account to place an order?
No. You can place an order as a guest. However, creating a PROVOGUE account allows you to track orders more easily and enjoy a faster checkout experience in the future.
3. What payment methods do you accept?
PROVOGUE currently accepts:
- Cash on Delivery (COD)
- Debit/Credit Cards
- Online Bank Transfer (where available)
Available payment options will appear during checkout.
4. How long does delivery take?
Orders are usually delivered within 3–7 working days across Pakistan. Delivery times may vary depending on your location and public holidays.
5. How much are the delivery charges?
Free delivery is available all over Pakistan.
There are no hidden delivery charges unless otherwise mentioned during promotional campaigns.
6. How can I track my order?
Once your order has been shipped, PROVOGUE will provide you with a tracking number via WhatsApp, email, or SMS (where applicable).
7. Can I cancel or change my order?
Yes. If your order has not been dispatched, please contact our customer support as soon as possible. We'll do our best to modify or cancel your order.
8. What is your exchange policy?
We offer exchanges according to our Exchange Policy. Please ensure the item is unused, in its original condition, with all tags attached.
9. What if I receive a damaged or incorrect product?
If you receive a damaged, defective, or incorrect item, please contact PROVOGUE Customer Support within 48 hours of delivery. Our team will assist you with the exchange process.
10. How can I contact PROVOGUE?
If you need any assistance regarding your order, products, or sizing, you can contact the PROVOGUE Customer Support Team through our Contact Us page or our official social media channels.